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Property Representative

Madison Property Management, Inc. is looking for a responsible, detail-oriented individual to oversee a multi-property portfolio in the Madison/Dane County area. A Property Representative will report directly to one of four team-leads and will work closely with the accounting, facilities, marketing, and legal departments to maintain a high occupancy rate, improve resident retention, resolve resident issues, and serve as the advocate for the properties in his or her portfolio. A property manager's role is to act as the liaison between the property owners, the residents of each property, and the management company.

This fast-paced position involves quickly developing a deeply rooted understanding of our property management software system, leasing practices, and internal procedures. Our ideal candidate will be a quick, detail-oriented learner with proven abilities in written and verbal communication. This person will be able to work effectively both independently and with a team, will have a proven ability in customer service, and will have a knack for balancing the needs of multiple parties.

Responsibilites / Duties:

  • Quickly and capably learn and work in MPM's internal property management software system
  • Learn and be able to explain MPM's lease and leasing process to prospective residents of all demographics
  • Oversee and manage operations at assigned properties
  • Thoroughly understand MPM's policies/procedures and Madison housing regulations
  • Process leasing applications in accordance with MPM's policies and Fair Housing regulations
  • Work both individually and with the Marketing team team to retain a 100% occupancy rate at all times
  • Work both individually and with the Resident Retention team to develop a resident retention strategy and increase resident renewal rates among assigned portfolio
  • Work with property owners to maximize their ROI
  • Address resident concerns, maintenance requests, and questions.
  • Document all communications with residents, vendors, and with property owners.
  • Provide excellent customer service to prospective renters, current residents, and property owners
  • Develop an understanding of the MPM portfolio as a whole
  • Fill in as needed for other property managers
  • Develop an understanding about the Madison rental market, market rates, and best practices

Requirements:

  • Valid driver’s license
  • Insured personal vehicle available every day to use as-needed (all mileage is reimbursed.)
  • Working knowledge of computers and basic windows programs
  • Experience with property management or comparable software preferred
  • Proficiency with Microsoft Office including Word and Excel
  • Experience in property management or hospitality preferred
  • High school diploma or equivalent
  • Bilingual preferred but not required

Hours / Benefits:

  • This is a full time position Monday through Friday from 9:00am to 5:30pm
  • Select Saturday hours required
  • Paid holidays and vacation
  • Benefits available
  • Company phone
  • Reimbursed Mileage

Application Requirements:

  • Resume
  • Cover Letter (including salary requirements)