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Assistant Property Representative

The Assistant Property Representative supports the on-site Property Representative by processing rental applications, conducting property tours, addressing and resolving tenant concerns, and completing leasing and general office duties.

This fast-paced position involves quickly developing a deeply rooted understanding of our property management software system, leasing practices, and internal procedures. Our ideal candidate will be a quick, detail-oriented learner with proven abilities in written and verbal communication and will provide superior customer service.

Responsibilites / Duties:

  • Quickly and capably learn and work in MPM's internal property management software system
  • Learn and be able to explain MPM's lease and leasing process to prospective residents of all demographics
  • Thoroughly understand MPM's policies/procedures and Madison housing regulations
  • Answer incoming phone calls and direct callers as needed
  • Conduct both scheduled and walk-in property tours for prospective renters
  • Process leasing applications for both market rate and income restricted units in accordance with MPM's policies and Fair Housing regulations
  • Schedule and execute lease signing appointments to ensure all parties understand the terms and conditions of the lease
  • Data entry both in MPM’s internal property management software system as well as Word/Excel
  • Address resident concerns, maintenance requests, and questions as they arise.
  • Document all communications with prospective renters, residents, and property owners
  • Provide excellent customer service to prospective renters, current residents, and property owners
  • Develop a thorough understanding of the assigned properties and their operations
  • Fill in, as needed, for the on-site property managers
  • Develop an understanding about the Madison rental market, market rates, and best practices

Requirements:

  • Valid driver's license
  • Insured personal vehicle available every day to use as-needed (all mileage is reimbursed.)
  • Working knowledge of computers and basic windows programs
  • Experience with property management or comparable software preferred
  • Experience in property management or hospitality preferred
  • Bilingual preferred but not required

Hours / Benefits:

This is a full time position that includes paid holidays, vacation time, and a benefits package. A company cell phone will also be provided. Monday through Friday from 9:00am to 5:30pm with Select Saturday hours required.